Help & Support

Questions, problems or ideas? Email phamtek.ai@gmail.com. We usually reply within 2 business days.

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I subscribed but things are still locked

Open Settings → Catluvy Pro → Restore purchases and make sure the device is signed in to the same Apple ID that bought the subscription. It may take a minute after purchasing.

How do I cancel or change my subscription?

On your iPhone or iPad: Settings → [your name] → Subscriptions → Catluvy Learns. You can also tap Manage subscription in the app's Settings. You keep Pro until the end of the period you've paid for.

How do I get a refund?

Refunds are handled by Apple: reportaproblem.apple.com.

Does Pro work for all my kids?

Yes. Every player profile on a subscribed device gets Pro. On another device with the same Apple ID, use Restore purchases.

What's free?

The starter level of every subject in Practice mode, the Ms. Hong voice, and parent-made word lists. Pro adds every level and grade, Sprint, Survival and Duel games, all four voices, and family & class leaderboards.

How do I add my child's school spelling words?

Home → Word lists → grown-ups check → New list. Type one word per line, and optionally a sentence after a dash, for example friend - My friend is kind.

How do I delete a player or our data?

In the app: Settings → Delete [name] (after the grown-ups check). To delete everything for your device, email us. See our Privacy Policy.

The voice isn't playing

Turn up the volume (the volume buttons, not the ring/silent switch). The recorded voices need an internet connection; without one, the device's own voice is used.